At hacksaw, we believe that gaming should always be a source of fun and entertainment — never stress or financial pressure. This page explains the tools, limits, and support options available to every Filipino player on our platform. If you ever feel that your gaming habits are becoming a concern, we encourage you to use the resources below or reach out to our support team at [email protected].
We give every registered player on hacksaw a set of practical tools to manage how they play. These features are available directly from your account settings and can be adjusted at any time.
Set a daily, weekly, or monthly cap on how much Philippine pesos you can deposit into your hacksaw account. Once a limit is in place, it takes effect immediately and cannot be increased until the cooling-off period has passed. This helps you stay within a budget you are comfortable with from the very start.
You can set a session duration reminder so that the platform notifies you when you have been playing for a chosen length of time. Taking regular breaks is one of the most effective ways to keep gaming enjoyable and prevent it from becoming a habit that is hard to manage. We recommend reviewing your session length regularly and adjusting it to suit your lifestyle.
If you feel you need a short break from the platform, you can activate a cooling-off period of 24 hours, 7 days, or 30 days. During this time your account will be temporarily suspended and you will not be able to log in or place any bets. The cooling-off period begins immediately upon request and cannot be reversed once activated.
For players who feel they need a longer break, self-exclusion allows you to close your account for a minimum of six months or permanently. To request self-exclusion, contact our support team at [email protected] with your registered email address and your preferred exclusion period. We will process your request promptly and ensure your account is fully restricted within 24 hours.
Your account dashboard gives you a clear view of your betting history, deposit and withdrawal records, and total time spent on the platform. Reviewing this information regularly is a healthy habit that helps you stay aware of your gaming patterns. If you notice any trends that concern you, do not hesitate to use one of the limit or exclusion tools described above.
Reality check pop-ups can be enabled in your account settings to remind you of how long you have been playing and how much you have wagered during the current session. These brief on-screen prompts appear at intervals you choose and give you a moment to decide whether to continue or take a break. They are a simple but powerful way to stay grounded while enjoying the game lobby, live casino, or sports betting sections.
Problem gambling can affect anyone, regardless of age, income, or experience. Knowing the warning signs early makes it much easier to seek help before the situation becomes serious.
If you recognise any of these signs in yourself or someone you care about, please reach out for support. You can contact our team at [email protected], or get in touch with a professional helpline in the Philippines. Remember that seeking help is a sign of strength, and recovery is absolutely possible with the right support in place.
hacksaw strictly prohibits anyone under the age of 21 from registering or playing on our platform, in line with Philippine gaming regulations. During registration, all players are required to verify their age and identity by submitting a valid government-issued ID. If we have reason to believe that a minor has accessed the platform, we will immediately suspend the account and conduct a full review. We strongly encourage parents and guardians to use parental control software to prevent underage access to online gaming sites. If you suspect that a minor is using your account, please contact us immediately at [email protected] so we can take swift action to protect them.
Our responsible gaming tools are here to make sure your experience on hacksaw stays positive and within your control. If you have questions about any of the features on this page, visit our FAQ or log in to your account to manage your settings. Ready to explore the platform? Register today and enjoy a safer, smarter gaming experience in the Philippines.