hacksaw Privacy Policy – How We Handle Your Personal Data

1. Information We Collect

When you register an account on hacksaw, we collect the personal information necessary to create and manage your account, including your full name, date of birth, email address, mobile number, and a government-issued identification document as required by Philippine regulations. We also collect transactional datasuch as deposit and withdrawal records, bet history, and account balance movements, which are needed to operate your account correctly and resolve any disputes. We collect technical data including your IP address, device type, browser version, and session timestamps to maintain platform security and detect unusual activity. If you contact our support team, we retain records of that communication to help resolve your query and improve our service. We do not collect any information beyond what is reasonably necessary for the purposes described in this policy, and we review our data collection practices regularly to ensure they remain proportionate.

2. How We Use Your Information

Your personal data is used primarily to operate your hacksaw account, process deposits and withdrawals in Philippine pesos, verify your identity, and ensure compliance with our legal obligations under Philippine law. We use your contact details to send you important account notifications such as transaction confirmations, security alerts, and updates to our terms or policies. Technical and behavioural data helps us improve platform performance, personalise your experience, and identify any security threats or fraudulent activity before they affect your account. We may use aggregated, anonymised data for internal analytics and product development, but this data cannot be used to identify you individually. We will never use your personal information to make automated decisions that have a significant legal or financial impact on you without giving you the opportunity to request a human review. If you have opted in to receive promotional communications, we may send you relevant offers and updates, and you can withdraw that consent at any time by contacting [email protected].

3. Sharing Your Data

hacksaw does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We share your data only with carefully selected service providers who assist us in delivering the platform, such as payment processors, identity verification partners, and cloud infrastructure providers, all of whom are bound by strict confidentiality agreements and are only permitted to use your data for the specific purpose for which it was shared. We may disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines if we are legally required to do so, or if disclosure is necessary to protect the rights, property, or safety of hacksaw, our players, or the public. In the event of a business transfer or merger, your data may be transferred to the successor entity, and we will notify you of any such change before it takes effect. We do not transfer your personal data outside the Philippines unless adequate data protection safeguards are in place and the transfer is permitted under applicable law.

4. How We Protect Your Data

We use industry-standard security measures to protect your personal information from unauthorised access, loss, misuse, or disclosure, including encrypted data transmission over HTTPS, secure storage with access controls, and regular security assessments of our systems. Sensitive information such as payment details is handled by certified payment processors and is never stored in full on our servers. Access to personal data within our organisation is restricted to staff who need it to perform their job functions, and all staff with data access are trained on data protection obligations. We maintain incident response procedures so that in the unlikely event of a data breach, we can act quickly to contain the incident, assess the impact, and notify affected players and the relevant Philippine authorities as required by law. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your hacksaw account and to keep your login credentials confidential at all times.

5. Your Rights as a Filipino Player

Under applicable Philippine data privacy legislation, you have the right to access the personal information we hold about you, to request corrections if any details are inaccurate or incomplete, and to request deletion of your data in circumstances where we no longer have a lawful basis to retain it. You also have the right to object to certain types of processing, to request that we restrict how we use your data while a dispute is being resolved, and to receive a copy of your data in a portable format where technically feasible. To exercise any of these rights, please contact us at [email protected] with your registered email address and a clear description of your request, and we will respond within the timeframe required by law. We will never penalise you for exercising your data rights, and if you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We are committed to making this process as straightforward as possible for all our players.

6. Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period thereafter to comply with our legal, regulatory, and audit obligations under Philippine law. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure, in line with anti-money laundering requirements applicable to online gaming operators in the Philippines. Technical logs and session data are retained for a shorter period and are deleted once they are no longer needed for security monitoring purposes. When your data is no longer required, we securely delete or anonymise it so that it can no longer be linked back to you. If you request account closure, we will begin the data retention countdown from the date of closure and will confirm the expected deletion timeline in our response to your request.

7. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer to Filipino players. When we make material changes, we will notify registered players by email and display a prominent notice on the platform before the updated policy takes effect. The revised policy will be posted on this page with an updated effective date, and your continued use of the platform after that date constitutes your acceptance of the changes. We encourage you to review this page periodically so you are always aware of how your information is being handled. If you have any questions about this policy or about how we handle your data, please contact us at [email protected] or visit our FAQ page for further guidance.